REFUND POLICY

Returns and exchanges should be as easy as shopping with uschoose what's best for you.

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In-Store

Items purchased in-store, online or by phone can be returned or exchanged at LoganJade Designs store of purchase, free of charge.

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1. Find our store location by calling 352 915-7770.

2. Gather the item(s) to be returned or exchanged, the packing slip, order confirmation email or receipt associated with the item(s) and head to the local store of purchase.

3. At the store, tell one of our sales associates that you would like to make a return or exchange.

4. Please allow two billing cycles for refunds to appear on your credit card statement.

 

By Mail​

If you prefer to send your return by mail, please visit our online return portal, where you can download and print a prepaid USPS return label or generate a QR code to bring to USPS and have the label printed for you. The online return portal can be used to return eligible purchases made online or by phone or placed in-store and shipped to an address within the United States. Exchanges cannot be made by using the online return portal; please refer to the Exchanges options below.

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Start your return by logging into your LoganJade Designs account and clicking “initiate return” under your order history or by going here and entering your order details.

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Refund processing begins once your package is scanned by USPS, and your refund will usually be credited back to your original form of payment within two business days. Please note that a return processing fee of $8.95 will be deducted from your refund when using our prepaid USPS return label.

If you choose not to use the prepaid USPS return label, return your package using the carrier of your choice. Mail your package through an insured, traceable delivery service to:

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LoganJade Designs

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